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Below $50: $5.95
$50 - $99: $8.99
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Last updated: 06/02/2024
Love.com reserves the right to modify this policy at any time.

Contact Us

Email us directly or fill out our Contact Form

We're here to help! If you have any questions, need assistance, or just want to share your thoughts, we'd love to hear from you.

✉️ Email Us: support@love.com

🕒 Hours: 8am-6pm PST Mon-Fri

Or simply fill out the form below, and we'll get back to you as soon as possible.
We value your input and look forward to connecting with you!

-The Love Team

Refunds & Returns

Love.com Return Policy

    At Love.com, your satisfaction is our priority. If you're not completely satisfied with your purchase, you can request a return under the following conditions:

    General Return Policy:

    • Return Request Period:
      Requests must be made within 7 days of the item's arrival. Contact us within this timeframe to be eligible for a return. Photos of the item may be required to determine approval.

    Approval Process:

    • Once we receive your return request, we will respond with an approval or denial within 2 business days. Approval is at our discretion based on the item's condition and nature. Photos may be required to determine approval.

    Condition of Items:

    • Items must be in new condition and in their original packaging, including all tags, accessories, and packaging materials, to be eligible for a return.
    • Due to the perishable nature of many of our products, we cannot offer refunds or exchanges for items returned after the specified period.

    Return Label and Shipping:

    • Upon approval, a return label will be emailed to you. You have 14 days from the issuance date of the return label to send the item back. Items returned after this period are not eligible for a refund.
    • Ensure the return shipment is securely packaged to prevent any damage during transit.

    Refund Process:

    • After receiving and inspecting the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, store credit will be issued.

    Non-Returnable Items:

    • Personal care items (e.g., cosmetics, skincare products) once opened
    • Gift cards and promotional items

    Plant Return Policy

    We understand the importance of healthy plants and strive to ensure your satisfaction with every order. If you encounter any issues with the plants you receive, please review our plant return policy:

    • Return Request Period:
      Requests must be made within 48 hours of the plant's arrival. Contact us within this timeframe to be eligible for a return.
    • Eligibility Criteria:
      Plants must be reported as damaged or unhealthy upon arrival. Please provide clear photos of the plants and their packaging when submitting your return request.
    • Approval Process:
      Once we receive your return request, we will respond with an approval or denial within 2 business days. Approval is at our discretion based on the condition and nature of the plant.
    • Return Process:
      Approved returns must be shipped back within 7 days of approval. Ensure the plants are securely packaged to prevent any damage during transit.

    Non-Returnable Items:

    • Plants reported after 48 hours of arrival
    • Plants that have been repotted or tampered with

    Customer Support If you have any questions or need assistance, please contact our Customer Support Team at support@love.com. We are here to help!


    Thank you for shopping with Love.com. We appreciate your understanding and cooperation with our return policies.

    Last updated: 09/19/2024

    Love.com reserves the right to alter this policy and may do so periodically.

    Love.com Order Cancellation Policy

    At Love.com, we understand that sometimes plans change, and you may need to cancel an order. Our order cancellation policy is designed to be fair and straightforward, ensuring a smooth process for our customers.

    Cancellation Window:

    • Customers may request an order cancellation within 24 hours of placing the order. This allows us to process cancellations before the order is shipped.

    Product Subscription Cancellation:

    • For product subscription services, cancellations must be requested before the next subscription renewal date to avoid being charged and having the product shipped. If a cancellation request is made after the renewal date and the product has shipped, the subscription will be canceled for future renewals, but the current shipment will not be refunded. However, you may request a refund for the shipped product once you receive it, following our return policy.

      How to Cancel:
      • To cancel an order, please contact our Customer Support Team at support@love.com within the 24-hour cancellation window. Provide your order number, reason for your cancellation request and any other relevant details to expedite the process.
        Cancellation Approval:
        • Once we receive your cancellation request, our team will confirm the cancellation and issue a full refund to the original payment method within 2 business days. You will receive a confirmation email once the cancellation is processed.
          Orders Already Shipped:
          • If your order has already been shipped, we are unable to cancel it. In this case, you may follow our return policy to return the item for a refund once you receive it.
            Special Considerations:
            • Custom or personalized orders may not be eligible for cancellation. Please review the product details and contact our Customer Support Team for any questions regarding these items.
              Customer Support:
              • If you have any questions or need assistance with an order cancellation, please reach out to our Customer Support Team at support@love.com. We are here to help!

                Thank you for shopping with Love.com. We appreciate your understanding and cooperation in adhering to our order cancellation policy.

                Last updated: 09/16/2024

                Love.com, Inc. reserves the right to alter this policy and may do so periodically.

                 

                The Love Above Program

                The Love Above Standard

                We're raising the bar for the products we use every day. Every product in this collection meets the Love Above Standard, which means they meet one of our three pillars or they're certified by leading organizations like USDA Organic, Fair Trade, Cruelty-Free, and more, ensuring exceptional quality, safety, and ethical practices.

                The Difference You Can Trust

                • Products that are free from harmful chemicals and ingredients, ensuring safety and health for you and your family.
                • Products that are designed and produced with minimal environmental impact, promoting long-term ecological balance.
                • Brands that uplift local communities, either by donating to non-profits or by volunteering their time.

                Shop Love Above

                The Love Blog

                The Clean, Green Everything Blog

                Celebrate World Vegetarian Day: Unveiling the Benefits of a Plant-Based Diet

                World Vegetarian Day: Embracing a Plant-Powered Lifestyle World Vegetarian Day, observed on October 1st each year, celebrates the joys and advantages of a vegetarian diet. This...

                September 30, 2024

                The Power of a Hug: More Than Just a Gesture

                In a world that often feels cold and impersonal, a simple hug can be a powerful antidote. More than just a gesture of affection, hugs offer...

                September 24, 2024

                Toxins in Tampons: What You Need to Know About Your Feminine Care Products

                For most women, periods are a regular part of life. But what many may not know is that the products they use during their period, such...

                September 12, 2024


                All Blog Articles

                Indoor Plants FAQs


                What to Expect When Ordering Live Plants from Love.com

                Will I receive the exact plant in the listing?
                Not exactly, but that's a good thing! You'll receive a plant similar in size and sometimes even larger. We rarely send smaller plants than pictured because we aim to exceed your expectations. Our goal is to delight you with a thriving, beautiful plant.

                Note: All plants are shipped in their grow pots. Ceramic planter pots are not included unless specified in the listing.

                My plant arrived dead. What should I do?
                First, don't panic! We're here to help. Contact our Love Support team at support@love.com with a video or series of pictures of the unboxing. We'll quickly arrange a replacement or a refund. For more details, check our return policy. 

                What is your return policy?
                If your plant arrived damaged, dead, or in bad condition, we’ve got you covered. Follow these simple steps to submit a claim for a replacement:
                • Take 2-3 pictures of the damaged plant(s).
                • Contact us within 24 hours of receiving the package.
                • Our team will reply within 24-48 hours requesting the pictures.
                • Upon approval, we'll send you a replacement.


                We're committed to ensuring you have a fantastic experience with our plants

                Back to the All Plants Collection

                 

                  Our Mission

                  Welcome to Love.com, a sanctuary for the friends of the earth. We stand as a beacon of hope and a testament to what can be achieved when we unite in our shared love for our planet. Love.com is far more than a marketplace—it's the heartbeat of a transformative movement. Championing premium, sustainable ingredients, empowering small enterprises, and forwarding meaningful contributions, Love.com dedicates 20% of net profit to the Love.com Foundation, an entity on the brink of securing its nonprofit status.

                  We dream of a world where every purchase is a commitment to sustainability; where living organically and embracing eco-consciousness extend beyond mere labels and become ingrained in our essence. Love.com stands at the forefront of this revolution, unwavering in our dedication to pristine ingredients, steadfast sustainability, uplifting small businesses, and nurturing our communities.

                  Shopping with Love.com transcends the ordinary—it's a powerful statement of unity, a stride towards a more verdant and thriving planet, a wave of transformative change. With 20% of our profits fueling impactful endeavors, every exchange infuses philanthropy into the very core of our mission.

                  Join us. Be part of this revolution. Together, let's transform our choices, our lives, and our world, one amazing product at a time. This is Love.com – where every choice is a step towards a sustainable future.

                   

                  Our Standards

                  Love.com evaluates three core pillars when making a decision on whether or not to list a product on our marketplace. Conscious commerce is an evolution and we do not expect every product to be perfect in every pillar. That said, we hold high standards and expect each product to thrive in at least one, if not multiple, of the pillars below. In addition to the three listed below, there are many other factors we take into account which contribute to decision on whether or not a product meets the Love Standards. From company workplace practices to community impact, we take a holistic view on whether a product truly represents Love.

                  Join the Love Movement

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                  • Free Shipping on ALL orders
                  • 5% Cash back in store credit
                  • We'll plant 2 trees on your behalf
                  • Member-only discounts
                  • Cancel anytime.

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