Last updated: November 3, 2023

Welcome to LOVE™ – a socially driven marketplace for everything. Consumers from around the United States ("Buyers") come to Love.com to find natural, sustainable, and small business oriented products across all categories. While using our Platform (defined below), we want you to ensure that you experience a transparent, exceptional, and positive experience. Please read on to find out more about your rights and obligations as a Buyer on our Platform.

1. Accepting these Terms.

These LOVE™ Buyer Terms & Conditions ("Buyer Terms") constitute a legally binding agreement between Buyers and Love.com Shops, LLC ("Love.com," "we," or "us", "our") governing your access to and use of our marketplace at https://www.love.com/, including any content, functionality, and services offered on or through https://www.love.com/, mobile applications, and related services, information, and communications (collectively, the "Platform"). These Buyer Terms form part of our Terms of Use (the "Terms"). Capitalized terms have the meanings given to them in the Terms or these Buyer Terms. If there is any conflict between these Buyer Terms and the Terms, the Terms shall prevail.

PLEASE READ THE BUYER TERMS CAREFULLY BEFORE YOU START TO USE OUR PLATFORM. THESE BUYER TERMS CONTAIN THE TERMS AND CONDITIONS THAT GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM FOR PURCHASING PRODUCTS FROM SELLERS AND IS AN AGREEMENT BETWEEN YOU AND LOVE.COM. BY REGISTERING FOR OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS AND THESE BUYER TERMS, INCLUDING ALL OTHER POLICIES, TERMS, AND CONDITIONS SET FORTH OR INCORPORATED BY REFERENCE HEREIN, THE PRIVACY POLICY, AND OUR ANTI-DISCRIMINATION POLICY.

2. Our Platform.

At Love.com, we offer a marketplace for sellers ("Sellers") to sell Products directly to Buyers. When you purchase on our Platform, you are ordering directly from Sellers. By shopping on our Platform, you understand that:

• Love.com is the operator of the Platform—a two-sided marketplace which enables Sellers to connect with and offer the Products for sale to their Buyers—and, as such, you are not buying directly from Love.com, but from Sellers that list their Products on the Platform;

• Love.com is not the manufacturer, distributor, retailer, or fulfillment or logistics provider of the Products; warranties on the Products, if any, are offered by the relevant manufacturer or Seller of the Products;

• Each Seller on our Platform sets their own prices for Products and has their own processing times, shipping methods, and policIes that govern, without limitation, shipments, returns, and refunds;

• Sellers are responsible for their own UGC, including, but not limited to, product descriptions, images, and pricing;

• We do not guarantee or endorse any items sold on our Platform, including, but not limited to, Buyer Reviews, or any UGC posted by Sellers;

• We make no claims related to any Product, including a claim that any Product is intended to diagnose, treat, cure or prevent disease;

• You are not buying directly from Love.com, but from one of the many Sellers on Love.com. Love.com does not pre-screen items sold on the Platform and does not guarantee or endorse any items sold on the Platform or any content posted by sellers. You are responsible for evaluating the Products to ensure they are appropriate for your intended use.

If you have reason to believe that any user action, Product, or UGC violates our Terms, including our Prohibited Products Policy or your intellectual property rights, please contact us at support@love.com

3. Purchasing from Sellers.

When you buy Products on our Platform, you are buying them directly from Sellers, who offer a varying range of Products, policies, and processing times. In order to purchase Products from Sellers, you agree that you have: (a) read the relevant descriptions and Seller policies prior to making a purchase; (b) provided accurate shipping and identification information to the Seller; and (c) submitted appropriate payment for the Product(s) purchased.

All amounts charged for Products on the Platform are in U.S. Dollars. You must provide us with a valid credit card (e.g., Visa, Mastercard) or third-party payment provider (collectively, "Payment Provider") account details. We will charge the Payment Provider you specify during checkout or as previously stored by you in your payment account. By providing your Payment Provider information, you represent that you are authorized to use that Payment Provider to make the applicable purchase and authorize our third-party payment processor to charge the applicable price for Product(s) you purchase, including, without limitation, all applicable taxes, costs and shipping fees, to such Payment Provider prior to shipment of the Product(s). You further acknowledge that you may be subject to the Payment Provider's terms and conditions of service.

If you pay any applicable fees with a credit card, we may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. If we do not receive payment from your Payment Provider, you must pay all amounts due upon demand and we may suspend your access to the Platform until such amounts are paid. All sales are final and, except as provided in our refunds and returns guidelines in the Terms, we will not issue refunds or accept returns.

4. Buyer Reviews.

We encourage you to submit written Buyer Reviews of the Products you purchase on our Platform. Buyer Reviews help other Buyers identify positive or negative experiences with Sellers and improve the overall experience for all users of the Platform. Buyer Reviews will be sent to the Love.com team to ensure that such reviews comply with our UGC guidelines and our Terms before being published on the Platform. Once approved, your Buyer Review will be: (a) published to the relevant Product landing pages; and (b), to the extent your Buyer Review includes a Buyer Score, form part of the Community Rating for the Product subject to your Buyer Review.

5. Order Issues.

If you experience an issue with an order and would like to resolve it, then you must first contact the Seller for resolution. If your issue or inquiry with Seller remains unresolved after reasonable attempts, in our sole discretion, to resolve your issue directly with the Seller, then you may escalate the matter directly to us at support@love.com. Following review of your issue or inquiry with Seller, Love.com may decide, in its sole discretion, whether to resolve your issue directly with the Seller. In the event we are unable to come to a resolution with Seller, this will not affect your claims against the Seller. Your legal rights remain intact. 

BECAUSE LOVE.COM IS NOT INVOLVED IN TRANSACTIONS BETWEEN BUYERS AND SELLERS, IF A DISPUTE ARISES BETWEEN BUYERS AND SELLERS, BUYER RELEASES LOVE.COM (AND ITS AGENTS AND EMPLOYEES) FROM CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. BUYER EXPRESSLY WAIVES ALL RIGHT TO BRING ANY CLAIM OR DEMAND AGAINST, OR TO SEEK REIMBURSEMENT OR CONTRIBUTION FROM, LOVE.COM IN CONNECTION WITH SUCH DISPUTES.

6. Refunds & Returns.

To view our full Returns & Refunds policy please click here.

7. Cancellations.

Only Sellers may cancel transactions. Buyers may request that a Seller cancel an order by submitting an email to cancel_my_order@love.com.

8. Anti-Discrimination Policy & Harassment.

If you receive a message or communication, including, but not limited content, Buyer Reviews, UGC, Product listings, or descriptions on our Platform that are threatening, harassing, hateful, or in violation of our Anti-Discrimination Policy, please contact us at anti-discrimination-policy-request@love.com.

9. Buyer Support.

If you have any questions regarding our Platform, for Sellers, or your use of and activities on our Platform or would like to submit feedback, comments, requests for technical support, and other communications relating to the Platform, please feel free to contact Buyer Support at support@love.com. Buyer Support will be available during the hours of 8:00AM to 5:00PM PST.

10. Love Member & Love Pro Terms and Conditions

Part of the Services may include access to Love Member or Love Pro, a members-only offering that provides exclusive benefits for an annual or monthly price. For more information on the Membership, including current benefits, pricing, and how to sign up for the Membership, please see our FAQs here.

10.1 Fees and Renewal. You must pay the Membership fee stated in the FAQ page found here before receiving any benefits of the Membership. From time to time, we may change the fees for the Membership without notice to you. The Membership fee is non-refundable except as expressly set forth in these Membership Terms and Conditions. Taxes may apply on the Membership fee, and any taxes will be added to your order. If all eligible payment methods we have on file for you are declined for payment of your Membership fee, you must provide us a new eligible payment method promptly or your Membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your new Membership period will be based on the original renewal date and not the date of the successful charge. UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU. For clarity, your Membership will automatically renew for an additional period equal in length to your initial Membership period until you cancel it using the payment method you have provided (i.e., if you initially paid for an annual Membership, at the end of your initial Membership, your Membership will automatically renew for another year).  

10.2 Changes to Membership Terms. We may in our discretion change the terms of our Membership program. Any changes will be made to this page or the FAQ page linked above and will be effective as of the date of posting. Your continued Membership after we post updated terms constitutes your acceptance of the changes. If you do not agree to the changes, your only recourse is to cancel your Membership.

10.3 Termination by Us. We may terminate your membership at our discretion. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership subscription. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of your Membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

10.4 Store Credits. As a benefit of your Membership, you may receive store credit, which can be used only to purchase products or services on our website. Any store credits will expire 90 days after the date you earn or receive the store credit. If you do not use your store credit before it expires, you forfeit your right to use it. Store credit may not be exchanged or redeemed for cash or gift cards.

10.5 Limitation of Liability. IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS SET FORTH IN THESE TERMS, OUR TOTAL LIABILITY IN CONNECTION WITH YOUR MEMBERSHIP, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST MEMBERSHIP FEE YOU PAID TO US. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP.

Mobile Terms of Service

Love.com

The Love.com mobile message service (the "Service") is operated by Love.com Shops LLC (“Love.com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Love.com’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Love.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Love.com. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18889043554 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Love.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18889043554 or email support@love.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.