Refund policy

At Love.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

General Return & Refund Policy:

• Return Request Period: Contact us within 7 days of the item's arrival to be eligible for a return. Photos of the item may be required for approval.
• Approval Process: We will respond to your return request with an approval or denial within 2 business days of receipt. Approval is at our discretion based on the item's condition and nature. Photos may be required for approval.
• Condition of Items: Items must be in new condition and in their original packaging, including all tags, accessories, and packaging materials.
• Perishable Items: Due to the perishable nature of many of our products, we cannot offer refunds or exchanges for items returned after the specified period.
• Return Label and Shipping: Upon approval, a return label will be emailed to you. You have 14 days from the label's issuance date to ship the item back. Items returned after this period are not eligible for a refund. Please ensure the return shipment is securely packaged to prevent damage during transit.
• Refund Process: After receiving and inspecting the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. If the original payment method is unavailable, store credit will be issued.
• Non-Returnable Items:
  • Opened personal care items (e.g., cosmetics, skincare products)
  • Gift cards and promotional items

Plant Return Policy:

We strive to ensure your satisfaction with healthy plants. If you experience any issues with your plant order, please review the following policy:

• Return Request Period: Contact us within 48 hours of the plant's arrival to be eligible for a return.
• Eligibility Criteria: Plants must be reported as damaged or unhealthy upon arrival. Please provide clear photos of the plants and their packaging with your return request.
• Approval Process: We will respond to your return request with an approval or denial within 2 business days of receipt. Approval is at our discretion based on the plant's condition and nature.
• Return Process: Approved returns must be shipped back within 7 days of approval. Please ensure the plants are securely packaged to prevent damage during transit.
• Non-Returnable Items:
  • Plants reported after 48 hours of arrival
  • Plants that have been repotted or tampered with

To start a return, click HERE.

Order Cancellation Policy:

We understand that sometimes plans change, and you may need to cancel an order. Our order cancellation policy is designed to be fair and straightforward:

• Cancellation Window: You may request an order cancellation within 24 hours of placing the order, provided it has not yet shipped.
• Product Subscription Cancellation: For product subscriptions, cancellations must be requested before the next subscription renewal date to avoid being charged and having the product shipped. If a cancellation request is made after the renewal date and the product has shipped, the subscription will be canceled for future renewals. You may request a refund for the shipped product by following our return policy upon receipt.
• How to Cancel: To cancel an order, please contact our Customer Support Team at support@love.com within the 24-hour cancellation window. Please provide your order number and the reason for cancellation to expedite the process.
• Cancellation Approval: Once we receive your cancellation request, we will confirm the cancellation and issue a full refund to the original payment method within 2 business days. You will receive a confirmation email once the cancellation is processed.
• Orders Already Shipped: If your order has already been shipped, we are unable to cancel it. In this case, please follow our return policy to return the item for a refund upon receipt.
• Special Considerations: Custom or personalized orders may not be eligible for cancellation. Please review the product details and contact our Customer Support Team with any questions regarding these items.

Customer Support

If you have any questions or need assistance, please contact our Customer Support Team at support@love.com. We are here to help!